TERMS & CONDITIONS
Guests must take good care of the property, keep it clean and tidy throughout their holiday and leave it clean and tidy upon their departure.
Any breakages must be reported to us as soon as reasonably practical after they have occurred.
No ball games can be played on the farm, including the carpark areas
Guests must not climb any walls or gates
Guests should not enter any fields or animal enclosures without express permission.
The lead name on the booking form (the Party Leader) is held responsible for the behavior of the party and for the condition in which the property is left at the end of the stay.
No change in the identity of any member of any party booking a property may take place without our prior written consent.
The Party Leader must be over 18 and the ages of any member of the party under the age of 18 must be accurately disclosed on the booking form.
In order that properties can be thoroughly cleaned and inspected between lets, holidays commence at 3.00pm on arrival day in The Woolloft and The Cottage and 4.00pm on arrival day in The Byre and The Fold. Check out for all properties is before 10.00am on the departure day, with late departures subject to an additional fee.
On making the booking more than 8 weeks before the start of the holiday a non refundable deposit payment of 30% of the rental cost will be required.
Not less than 8 weeks before the start of the holiday the balance of the rental cost must be paid. If we do not receive payment by that date, you will be in breach of these conditions and may forfeit your booking.
If you book within 8 weeks of your holiday the whole of the rental cost must be paid when the booking is made.
Rates quoted are subject to availability and alteration. A contract is formed, between ourselves and the Party Leader when we send written confirmation of the booking to you.
Late Arrivals or early departures incurs 100% loss of the total cost of your stay and no refunds will be given.
Each property is offered only on the understanding that no more than the maximum number of people as indicated in the property details shall use it. We reserve the right to refuse or curtail any booking where it subsequently transpires that information has been withheld from us either by numbers in the party or its composition and no refund will be given.
DAMAGES, BREAKAGES & CLEANING
We reserve the right to charge for any damaged or missing items and for any other than normal cleaning being necessary following your stay (min £20). If payment for your stay has been made by debit or credit card these details will be used for these charges.
Dogs cannot be brought to any of the cottages, or be left in vehicles, under any circumstances without our express permission prior to booking. This also includes visiting friends of guests who may arrive on site. Where an animal is housed without such permission we will have the same rights as are reserved in 'OCCUPANCY' condition above.
The following conditions relate to the bringing of dogs to The Woolloft & The Cottage, where approved:
Dogs must be kept on a lead at all times when around the farm and drive.
Dogs must not be left unattended in the property, or left in vehicles on site. However, you may leave your dog in the property, if you are still within the curtilage of the farm and wish to use The Yan bistro, without your dog. However, dogs are very welcome to join you in the bistro.
Dogs must not be allowed into the enclosed courtyard or garden unattended at anytime.
Dogs are not allowed to sit or sleep on the furniture or allowed in the bedroom areas. If it transpires that this has occurred then additional cleaning charges will be applied retrospectively.
Dog owners are responsible for ensuring that their pets do not foul the property or its surroundings.
Dog owners must clean up after their dog around the farm.
Linen and towels are provided and beds are made up on arrival. Please do not use our towels as face wipes, make up removers or for cleaning.
Our Woodburning stoves are made up on arrival and a complimentary basket of kiln dried hardwood logs are provided (except in the Fold). Additional logs, kindling and firelighters are available on site and are charged at local rates. Only hardwood dry logs can be used in the log burners
No liability is accepted in respect of loss or damage to the client or any member of the party, their baggage, car or contents, resulting from riot, war, strikes, adverse weather conditions, sickness or injury or for loss or damage by a third party. This does not exclude liability for the actions of employees, agents or subcontractors of us as the holiday home owners. We strongly recommend that you take out your own holiday insurance cover.
If, upon arrival you feel that there are reasonable grounds for complaint about your holiday home we must be contacted immediately so that, if possible, appropriate action can be taken during your stay. If a reason for complaint shall arise during your holiday, you must similarly contact us as soon as the problem arises. No complaints will be considered after completion of your holiday, unless they were raised when they arose.
Whilst everything will be done within our power to attend to repairs to properties/furniture/equipment/facility that may be faulty or fail during your holiday, no guarantees will be given and no refunds will be granted should any breakdown occur and not be immediately rectified.
The property owner, his/her representative, must be allowed access to the holiday home at any reasonable time for essential maintenance or annual Quality Grading inspection. Wherever possible prior arrangements will be made.
CANCELLATION BY YOURSELF
We do not provide holiday cancellation insurance and we strongly suggest that you take this out independently.
Once a booking has been accepted by us, it can only be changed by treating the original booking as a cancellation.
In the event that you have to cancel your holiday you must notify us immediately in writing. Cancellation only takes effect when we have received written confirmation.
If you do cancel then you are still liable for the payment of your balance, which is due 8 weeks before your arrival date.
We shall seek to relet the property at the best possible price, but not necessarily at the advertised web site price. If the accommodation is relet, monies received by us, less an admin charge, will be returned to you. If we are unable to relet the accommodation for the period of the cancelled holiday, you will still be liable to pay 100% of the total price.
For the avoidance of doubt your booking with us is not conditional upon, or associated with, any other event* that you may have also booked to attend whilst staying with us. If that event is cancelled or postponed and as a consequence you wish to cancel your booking with us (in circumstances where our accommodation is still open and available to take your booking) then our normal cancellation policy will apply, as detailed above.
[*For example, but not limited to, weddings, festivals, cycle events……..]
Amendments that apply to new bookings made after 10th May 2020 - We are now waiving your liability for the balance payment, if you cancel, in writing, more than 8 weeks prior to your stay. If you cancel after this point then you are still liable for the full amount and we will try and relet the property, as per the paragraph above.
CANCELLATION BY OURSELVES
In the unlikely event that your holiday accommodation becomes unavailable, for whatever reason, we will offer you an alternative solution of at least equal standard, if at all possible. We shall not be under any other liability.
Covid-19 amendment, which is applicable to new bookings made after 10th May 2020 - We recognise the difficulty in now purchasing holiday travel insurance that will cover Covid-19 and consequently we have decided that if we are forced to close due to a government lockdown then we will issue a refund for the balance payment and a voucher equivalent to your initial non refundable deposit, enabling you to make another booking within 12 months or your original stay. However, this does not apply if we are open and unfortunately you are unable to visit, due to your local government restrictions. If this concerns you, then we suggest that you refrain from making a booking too far in advance and wait until nearer the time of your proposed stay, in order to see what restrictions you are under. These type of cancellations will be treated the same as the paragraph above "Cancellation by Yourself"
We regret that we cannot accept responsibility for any lost property left behind at the end of your stay. Whilst we will make every reasonable effort to return lost property this will only be done on receipt of a minimum payment of £10 to cover the cost of packaging and registered post. Any larger items will be charged at the postage rate plus a £5 packaging and handling charge.
All reasonable effort will be made to advise clients in advance of any situation that may affect your holiday. However, we accept no liability for any disturbance that may occur and is outside of our control. Clients should understand neighbours of holiday properties are not obliged to advise us of any work/disturbance they may be undertaking as long as this is within legal limits.
Payments can only be made via debit or credit cards.
Any refunds due will be done using the same means of payment, as the you used for your original transaction.
Gift vouchers can used towards all self-catered properties, glamping pods, hotel and the bistro on Broadrayne Farm.
Minimum voucher value is £20 and goes up in multiples of £10.
The voucher is valid for 12 months from the date of purchase, which will be stated on the voucher.
If the voucher is used towards holiday properties (self catered and hotel) then the stay needs to also be within 12 months of the date of voucher purchase.
Vouchers cannot be replaced if lost, stolen or destroyed.
Vouchers cannot be refunded, exchanged for cash, change given, if less than the payment requested, and cannot be used to purchase new gift vouchers.
Vouchers cannot be used in conjunction with any special promotions or discounts.
Vouchers cannot be sold to any third parties without our consent. If we do give our consent then such consent may be subject to any conditions which we impose. In any event you may not sell the Vouchers through the internet without our express written consent, which you must obtain before making any such sale. We reserve the right at all times to refuse to permit any sale of Vouchers by you to a third party.
Vouchers issued due to cancellations because of the COVID-19 closure are non-refundable and non-transferable and issued to the person who made the original booking, this person must be present at check-in for the voucher to be valid. Should it transpire that an attempt has been made to transfer the voucher to a third party, the booking will be cancelled and the voucher voided.
All terms and conditions written in the above paragraph named "Gift Vouchers" also apply to any vouchers issued by us through the COVID-19 closure.
Whilst every effort is made to ensure the accuracy of information given either orally or written and all representations are made in good faith, no such representations will create any liability on the part of ourselves.
MAINTENANCE & IMPROVEMENTS
As Broadrayne Farm is open all year round, you may find that there is necessary maintenance, development or refurbishment work taking place during your visit. We will endeavour to keep any noise and inconvenience to a minimum.
INTERNET USAGE POLICY
Please refer to our Internet Usage Policy HERE
Some of the data gathered during the course of a booking may be held on computer. We would like to hold this data after your visit to be able to inform you of future offers. If you would prefer us not to hold this information please let us know.
All our properties are a strictly no-smoking establishments. Guests wishing to smoke are requested to do so outside, but not in open doorways and disposing of cigarette butts in the outside dustbins. Please note that guests not complying with this will be asked to leave the property immediately and no refunds will be given. They will also be liable for a deep cleaning fee of the property.
In the case of a discrepancy between these Terms and Conditions and any other information about BROADRAYNE FARM COTTAGES, these Terms and Conditions shall prevail. We reserve the right to amend these Terms and Conditions at any time.
Should anyone not observe any of the above terms and conditions, the proprietors reserve the right to cancel and terminate the booking at any time and retain any monies already paid for subsequent nights.