Latest Update: 25th January 2021
It was very upsetting on 30th December when, following the government lockdown announcement, we were once again forced to close our doors to our lovely guests. We made the decision at the time to close until Monday 1st March even though the government indicated that the situation would be reviewed on 15th February. However, we will keep this under review, in line with any other government guidance given.
We have also contacted all of our guests who have bookings with us up until the end of February and we have either issued a voucher for the non-refundable deposit and refuded your balance payment or given a full refund, which we will continue to do if our closure continues. If you haven’t been contacted, we apologise, and ask that you please email us, with your booking details and we will look into this for you.
If you have a booking after 1st March, please can we ask for your patience until we have been given further guidance from the government. However, to put your mind at rest, if the lockdown is extended then we would continue dealing with these forced closure cancellations in the same way as above.
For future booking enquiries, please note that all our availability is live and up to date on our websites and bookings for 2022 are now open.
The Yan Restaurant bookings can be made using the link in your booking confirmation emails. For non-resident dinner bookings, we only take bookings 2 weeks ahead, please see our websites for details.
We have now re-opened our online restaurant shop and our nationwide deliveries will be weekly on a Friday. Orders can be made online now. https://shop.theyan.co.uk
Due to this closure, we have furloughed all our staff so will not be able to respond to your emails immediately. However, if this does not answer any questions you may have, then please email with your further enquiry and we will endeavour to respond as soon as we can.
All our existing vouchers codes have now been extended by a further 12 months from your original expiration date, to allow you more time to plan your future stay with us and give yourself something to look forward to.
Once you have decided on your dates to book, just pop the code you have on the voucher, in at "Step 1 - Confirm Changes" of the check-out process and the voucher value will be deducted from your deposit payment.
We’re Good To Go
We have followed government and industry COVID-19 guidelines, ensuring processes are in place to maintain cleanliness and social/physical distancing and have been awarded the Visit England Industry Standard “We’re Good To Go” Accreditation.
Health & Safety has always been and will continue to be our absolute priority. We have adjusted to new ways of doing things, in order that guests and visitors are assured of our full commitment. We will carry out our adjustments in a way that is true to who we are and ensure that these align with our Broadrayne Farm values.
We have put in place our own 5 POINT PLAN detailed below. This could be subject to change if the guidance alters.
THE 5 POINT PLAN
Guidance and best practice
We’re following all government guidelines and industry best practice, in partnership with key tourism bodies and specialists. We have completed all necessary assessments and certification to validate our policies.
Our team, supply chain and partners
We have ensured that everyone involved in our business is fully aware of and committed to our ethos and values. This includes:
Every team member has been retrained in new health and hygiene related procedures and their responsibility to guests and colleagues.
We have taken all reasonable steps to follow the government’s Covid-19 Secure Workplace Guidelines.
We have communicated with key suppliers and partners, to ensure that their policies and systems relating to health and hygiene meet our own high standards.
We’ll share as much information as possible, prior to arrival, in order to provide assurance and transparency.
Our much loved welcome books have been digitised for viewing on your handheld devices. This gives lots of details about the farm, the surrounding area and how we will be keeping you safe.
Our health and hygiene processes and procedures are available to view and can be forwarded via email if requested.
Pre-arrival email communications will provide additional information relating to The Yan bistro, plus the pre ordering of items from our online shop.
Our new risk-based approach to cleaning has been implemented and all our team members have been trained accordingly. Antibacterial cleaning spray and hand wash will be available for guest use, together with the usual cleaning products and equipment already provided. A new hand sanitiser is also being provided in the properties that is an addition to the wonderful Pure Lakes range.
Because the holiday properties are let on a self-catering basis, we believe that social distancing will not be a major issue. We offer contact free self-check in through the use of key code entry system. Private outdoor seating areas and parking spaces are allocated for each of our properties and these are available for your sole use. Any interaction between you, your guests and our team will always be carried out at the appropriate social distance advised by the government guidelines. Requests for additional logs etc. during your stay can be done online, with the items required being left on the doorstep for collection.
THE YAN – OUR ON SITE BISTRO
The Yan bistro is available for the use of cottage and pod guests. In the bistro all necessary measures to reduce contact, ensure hygiene standards and social distancing have also been taken. These include:
Dinner and breakfast will be by reservation only and bookings will be staggered to ensure social distancing.
Due to the bistro now having to run at 60% capacity a cancellation fee of £10 per head for dinner and £5 per head for breakfast will be applied, if you cancel your table or reduce numbers within 48 hours of your reservation time.
A new electronic ordering system (QR codes) is in place, allowing guests to view our menu, order & pay using their own phone or tablet.
Tables in the bistro have been positioned the required distance apart in line with the latest government guidelines and clear screens between tables have been installed.
The outdoor space will be maximised to create more guest space with the addition of a heated Gazebo on the lower patio area just in case of inclement weather!
Meals can be ordered to be eaten in your property, either as a hot ‘in cottage dining’ at an allocated time or as a ready meal for heating up. These need to be pre booked 24 hours before.
We are now taking online and contactless card payments where possible.
As always, we hope all is well in your households, thank you in advance for your support, and look forward to welcoming you to Broadrayne Farm in the very near future.
Dave, Sally, Jess & Will