Last updated: 3rd April 2020
It was with huge sadness that we announced the closure of Broadrayne Farm Cottages on 22nd March until 23rd April. This closure will be reviewed again, in line with the relevant authority’s advice in due course.
Although this is obviously heart-breaking for us as a family and all of our staff, our first priority is the safety of the general public and therefore we believe this is the most responsible thing to do for you, us, Cumbria and the UK as a whole. The situation is changing rapidly, and we are trying our very best to keep up.
We do have full loss of business insurance cover, which includes human contagious diseases, as we believe in being prepared for every eventuality. Unfortunately, our insurance company are now saying they will not cover Covid-19 for hospitality businesses. However, we have been informed that personal travel insurance companies will now be covering the cost of holidays, that have to be cancelled because of the Covid-19 outbreak.
In order to try to protect our business for the future please, in the first instance, could we ask that you contact your insurance company to claim for the cost of your holiday. If you would like us to write a letter and provide a receipt for the monies paid, then please email and we will happily help by providing the necessary documentation.
We have been contacting everybody that has an existing booking with us between 22nd March and 23rd April and by now you should have received an email from us. If you haven’t then please do get in touch, via email, and we will look into this for you.
Finally, we want to thank everybody for their overwhelming support which has made some really tough moments over the last week that bit easier to cope with. This is a family business that we have spent years building and as our guests, we have always seen you as an extension of that - this past week has proven that more than ever and has given us the determination to come out the other side of this stronger than ever.
To ensure that this can happen, we need as much of your support as possible. We have consequently decided to open up bookings for 2021 for all our properties on the farm - The Yan, Grasmere Glamping, and our Broadrayne Farm cottages - and would be so grateful for you to book to come and see us next year. If you aren’t sure on your current movements, we do also have online gift vouchers which are available to buy via our other website here (Click here). We’d love to look forward to seeing some familiar faces and some new ones too, on the other side of this so please do spread the word to all your friends and family!
If you do need to contact us then please do this via email at the moment, as we are still finding it very emotional and difficult to communicate via telephone.
See you all very soon,
Dave, Sally, Jess and Will